Returns

Frequently Asked Questions

What can I return?

(Applicable to online purchases only)

We will gladly accept returns on all purchases made on our website under following conditions:

• The item(s) which are in original condition; unworn with tags attached and for footwear with the original box in new condition , with the purchase bill.
• The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for return.

When can I return?

Returns are accepted within 7 days from the order received date.

Where can I return?

• Return to a store:

  Online purchases can be returned in person to the Kathmandu Outlet located in Tridevi Marg, Thamel within 7 days of receiving the item. Before returning the product, please initiate the return process in our website. Please bring the return copy of the return slip for verification along with the purchase bill.

• Return by mail:

  1. Please initiate the return process on our website within 7 days of receiving the item. Upon confirmation of your return request, please send back the item/s to Himalayan Outdoor Gears Pvt. Ltd, Tridevi Marg, Thamel along with the purchase bill, through your trusted courier.
  2. Our official return address is : Tridevi Marg, Thamel, Kathmandu (opposite Sanchya Kosh building)
  3. Please note that Columbia will not be liable for any cost or delivery issue incurred during shipping of the returned item
  4. If a product is returned to us in an inadequate condition, we reserve the right to deny your return.

When do I get my refund?

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.